FAQs
Eco-Friendly Practices
How is Plantzies products eco-friendly?
Our products are selected based on their sustainability, biodegradability, and overall environmental impact. We prioritize items made from natural, recycled, and renewable materials, and we work with suppliers who adhere to eco-friendly manufacturing practices.
Do you offer plastic-free packaging?
Yes, we strive to minimize plastic in our packaging. Most of our products come in recyclable, biodegradable, or compostable materials. However, some items may still contain minimal plastic due to supplier constraints. We are continuously working to eliminate plastic from our packaging entirely.
What can I do with the packaging materials?
We encourage our customers to recycle or compost our packaging materials whenever possible. For any plastic or bubble wrap that may be included, we suggest reusing it or taking it to a local recycling facility that accepts these materials.
How do you compensate for any plastic packaging used?
We understand the importance of reducing plastic waste. To compensate, we offer a store credit program for customers who recycle their packaging materials. Simply fill out our online recycling submission form and upload a photo of your recycled items to receive store credit for your next purchase.
How do you support environmental causes?
We are proud to partner with various environmental organizations, including 1% for the Planet and Rainforest Trust.org. A portion of our profits is donated to support their efforts in conservation, reforestation, and sustainability projects. You can learn more about the environmental causes we support and see our latest impact reports on our Environmental Impact page.
Product Information
Why do I receive multiple packages for my orders?
We strive to bring you the best eco-friendly products from a variety of specialized suppliers. To ensure you receive the highest quality items, we ship products directly from our various suppliers. This means that your order may arrive in multiple packages, as each item is shipped separately.
Wouldn't multiple packages be bad for the environment?
We understand your concern, and sustainability is at the heart of everything we do. While receiving multiple packages may seem less eco-friendly, we carefully select shipping methods to minimize environmental impact, and we offset our carbon footprint through various initiatives such as tree planting and supporting renewable energy projects. By sourcing products from specialized suppliers, we can offer a wider range of sustainable options, ultimately contributing to a greener world. We are not perfect but we are continuously working to improve our processes and reduce our environmental impact even further.
Why do the same products have different colors?
Our products are crafted from natural materials like wood and bamboo. These materials inherently have unique variations in color, grain, and texture. These natural differences mean that each product is one-of-a-kind, adding to its charm and individuality. Embracing these variations is part of our commitment to using eco-friendly, sustainable resources.
Shipping Information
Do you ship internationally?
Yes, we are proud to offer international shipping! We ship to many countries around the world. Shipping costs and delivery times vary depending on your location.
Why does shipping take 2-4 weeks?
Our shipping takes approximately 2-4 weeks because we use consolidated shipping methods to minimize our carbon footprint. This approach helps lower our carbon footprint and supports a more sustainable and environmentally friendly shipping process. We appreciate your patience and understanding as we work towards a greener planet.
Do you offer expedited or fast shipping options?
Unfortunately, we do not offer expedited or fast shipping options. Our priority is to maintain sustainable practices by using consolidated shipping methods, which helps reduce our carbon footprint. While this may result in slightly longer delivery times, it allows us to stay true to our eco-friendly values and contribute to a healthier planet. We sincerely appreciate your understanding and support in our efforts to make responsible and sustainable choices.
What can I do if I find the shipping time too slow?
We understand that waiting for your order can be challenging, and we appreciate your patience. Here are a few suggestions to help manage the shipping time:
- Plan Ahead: Whenever possible, try to plan your purchases in advance. This allows you to account for the 2-4 weeks shipping window and ensures you have what you need when you need it.
- Set Reminders: Set reminders for when you might need to reorder items. This way, you can place your order ahead of time and avoid running out of your favorite products.
- Bulk Buying for Savings: Buying in bulk not only helps reduce shipping frequency but can also save you money in the long run.
- Gift Planning: If you're purchasing gifts, plan your shopping well in advance of special occasions to ensure timely delivery. This helps avoid last-minute stress and ensures your thoughtful gifts arrive on time.
- Eco-Friendly Patience: Embrace the wait as a small contribution to environmental sustainability. Knowing that your patience supports eco-friendly shipping practices can make the wait more worthwhile.
Customer Service and Policies
Do you have a return or refund policy?
Yes, we offer a return and refund policy under specific conditions. If you receive an incorrect item or if your item arrives damaged, please contact us within 14 days of receiving your order. We will arrange for a replacement or a refund. Please visit our Refund Policy page for more details.
How can I contact customer service?
You can reach our customer service team via email at contactus@plantzies.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24-48 hours.
Recycling Rewards Program
What is the Recycling Rewards Program?
Our Recycling Rewards Program is a way for us to encourage sustainable practices even when we can't avoid plastic packaging due to supplier constraints. When you recycle any plastic packaging from your order, you earn cashback that you can use on your next purchase with us.
How does the program work?
It’s simple! Once you receive your order, recycle any plastic packaging responsibly. Then, send us a photo of the recycled packaging, and we'll credit you with cashback to use on your next order.
The reward is counted per order, not by the quantity of plastic packaging. So whether it's one item or several, you’ll receive a single reward for each order.
What types of packaging are included in the rewards program?
The program currently applies to plastic packaging only. Other types of packaging, like cardboard boxes, paper wraps, and biodegradable materials, are not included in the cashback reward. However, we encourage you to recycle all packaging materials, as it's great for the environment!
Why aren't other packaging materials included in the program?
We focus on plastic because it has a significant environmental impact when not properly recycled. Cardboard, paper, and biodegradable packaging are generally more eco-friendly, but we encourage you to recycle everything anyway. Every little bit helps in keeping our planet green!
How much cashback will I receive?
The cashback amount will be detailed in your order confirmation and may vary based on promotions or special offers. Regardless of the amount, it's our way of saying thank you for helping us reduce waste!
Can I use my cashback with other discounts or promotions?
Yes, your cashback reward can be combined with other discounts and promotions. We want to make it as easy as possible for you to continue shopping sustainably!
Do my cashback rewards expire?
No, your cashback rewards don’t expire. You can use them on any future purchase at Plantzies.
Can I participate in the program if I don't live in the United States?
Yes, our Recycling Rewards Program is open to all customers, no matter where you live. We encourage everyone to recycle and join us in making a positive impact on the environment!
I have more questions. Who can I contact?
If you have more questions about our Recycling Rewards Program, feel free to reach out to us at contactus@plantzies.com. We're here to help!