Shipping policy
Welcome to Plantzies! We are committed to providing eco-friendly products and an excellent shopping experience. Please review our shipping policy to understand how we handle orders and shipping.
Shipping Destinations
Plantzies ships to customers within the United States and internationally to select countries. If your country is not available at checkout, please contact our customer service team for assistance.
Shipping Rates
We offer free shipping worldwide.
Please note: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Plantzies is not responsible for any additional charges once the package has left our facility.
Order Processing Times
Orders are processed within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order's progress through the carrier’s website. Please allow up to 24 hours for the tracking information to update.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at contactus@plantzies.com. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed or shipped.
Shipping Delays
While we strive to ensure timely delivery of your order, shipping delays can occur due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing for international orders. Plantzies is not responsible for delays caused by carriers or customs.
Lost or Stolen Packages
If your package is lost or stolen, please contact us at [your contact email or form]. We will work with the carrier to investigate and resolve the issue. Please note that Plantzies is not responsible for packages that are confirmed as delivered by the carrier.
Incorrect or Missing Items
If you receive an incorrect item or your order is missing an item, please contact our customer service team within 7 days of receiving your order at contactus@plantzies.com. We will arrange for a replacement or issue a refund as appropriate.
Eco-Friendly Packaging
At Plantzies, we are committed to sustainability. We use eco-friendly packaging materials whenever possible to minimize our environmental impact. We encourage you to recycle or reuse our packaging.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at contactus@plantzies.com. Our customer service team is here to help!